At MyHospitalBooking.com, we believe healthcare access should be simple, transparent, and stress-free. This Refund Policy outlines the terms under which refunds are processed for bookings made through our platform.
1. Our Zero-Fee Promise
MyHospitalBooking.com charges absolutely zero booking fees.
We do not charge any service fee, convenience fee, or platform fee for booking appointments through our platform. Since we collect no fee from you for our booking service, there is no refund required for our service charges.
Any amounts paid through our platform are directed entirely to the healthcare provider (hospital, clinic, diagnostic centre, or doctor) for their services. Refund eligibility for these amounts is governed by the respective provider's policies, as facilitated by us.
2. Hospital Consultation Fees
Refund eligibility for hospital and clinic consultation fees varies by healthcare provider. MyHospitalBooking.com facilitates the booking process but does not set or control individual hospital refund policies.
Please Note
Some hospitals may have a non-refundable consultation fee policy. We display each provider's cancellation and refund terms on their booking page. Please review these before confirming your appointment.
Where a hospital agrees to a refund, MyHospitalBooking.com will process the refund on their behalf within the standard timeline. We act as the intermediary and will advocate on your behalf in case of disputes.
3. Cancellation Before Appointment
We offer a straightforward cancellation policy to give you flexibility:
| Cancellation Time | Refund Status | Processing Time |
|---|---|---|
| More than 4 hours before appointment | Full refund (subject to hospital policy) | 3–7 business days |
| Less than 4 hours before appointment | Partial or no refund (hospital discretion) | 3–7 business days |
| After appointment time | No refund applicable | N/A |
To cancel an appointment, log in to your account, go to "My Bookings", and select "Cancel Appointment". You can also contact our support team for assistance.
4. No-Show Policy
A "no-show" occurs when a patient fails to attend a scheduled appointment without prior cancellation. In such cases:
- Consultation fees paid in advance are generally non-refundable for no-shows.
- The healthcare provider reserves the right to charge a no-show fee as per their individual policy.
- Repeated no-shows may result in temporary suspension of booking privileges on our platform.
- If you are unable to attend due to a genuine emergency, please contact us within 24 hours with supporting documentation for a discretionary review.
We strongly encourage setting appointment reminders through our app to avoid missed appointments.
5. Diagnostic Test Cancellations
Full refund available for diagnostic test cancellations.
If you cancel a diagnostic test booking at least 24 hours before the scheduled test time, you are entitled to a full refund of the amount paid.
Cancellations made less than 24 hours before the test may be subject to a cancellation fee as determined by the diagnostic centre. Home sample collection bookings cancelled after the phlebotomist has been dispatched may incur a visit charge.
For home collection services, please cancel at least 2 hours before the scheduled collection time to avoid any charges.
6. Health Package Cancellations
Full refund within 7 days of purchase.
Health packages (comprehensive health check-ups, wellness packages, etc.) purchased through our platform are eligible for a full refund if cancelled within 7 days of purchase, provided no services have been availed.
| Cancellation Window | Refund Amount |
|---|---|
| Within 7 days of purchase (no services used) | 100% full refund |
| After 7 days, before appointment date | 50% refund (subject to provider policy) |
| After any service has been availed | No refund for used services; partial refund for unused components |
7. How to Request a Refund
Requesting a refund is simple. You can initiate a refund request through any of the following channels:
Via App / Website
- 1Log in to your account
- 2Go to "My Bookings"
- 3Select the booking
- 4Click "Request Refund"
Via Email
- 1Email [email protected]
- 2Include booking ID
- 3State reason for refund
- 4Attach any supporting docs
Via Phone
- 1Call our support line
- 2Available Mon–Sat
- 39:00 AM – 6:00 PM IST
- 4Quote your booking ID
Please have your booking confirmation number ready when requesting a refund. Our support team will acknowledge your request within 24 hours.
8. Refund Timeline
Once a refund is approved, the processing time depends on your payment method:
Refund timelines are indicative and may vary depending on your bank or payment provider. MyHospitalBooking.com initiates refunds promptly upon approval; delays beyond our control are the responsibility of the respective financial institution.
9. Contact for Refund Queries
Our dedicated refund support team is here to help. Please don't hesitate to reach out:
Refund Support Team
Working Hours
Monday – Saturday
9:00 AM – 6:00 PM IST
Closed on national holidays