At MyHospitalBooking.com, we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our platform.
1. Information We Collect
Personal Information
When you register or book an appointment, we collect information such as your full name, date of birth, gender, email address, phone number, and postal address. This information is necessary to create your account and facilitate bookings.
Medical Information
To connect you with the right healthcare providers, we may collect health-related information including symptoms, medical history, current medications, allergies, and previous diagnoses. This information is shared only with the healthcare providers you choose to book with.
Usage Data
We automatically collect certain technical data when you use our platform, including IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This helps us improve our services and user experience.
2. How We Use Your Information
Booking & Appointments
Your personal and medical information is used to process appointment bookings, send confirmation notifications, appointment reminders, and post-visit follow-ups. We use your contact details to keep you informed about your healthcare journey.
Communication
We use your contact information to send you service-related communications including booking confirmations, cancellation notices, refund updates, and important platform announcements. With your consent, we may also send health tips and promotional offers.
Platform Improvement
Aggregated and anonymised usage data helps us understand how users interact with our platform, identify areas for improvement, develop new features, and ensure our services remain relevant and effective for patients across India.
3. Information Sharing
We never sell your personal or medical data to third parties. We share your information only in the following limited circumstances:
- Hospitals & Clinics: We share your booking details and relevant medical information with the healthcare facility you choose to book with, solely to facilitate your appointment.
- Doctors & Specialists: Your health information is shared with the specific doctor or specialist you are consulting, enabling them to prepare for your appointment.
- Payment Processors: Payment details are handled by PCI-DSS compliant payment gateways. We do not store your full card details on our servers.
- Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
4. Data Security
We implement industry-standard security measures to protect your information from unauthorised access, alteration, disclosure, or destruction:
SSL Encryption
All data transmitted between your browser and our servers is encrypted using 256-bit SSL/TLS encryption.
Data Encryption at Rest
Sensitive personal and medical data stored in our databases is encrypted using AES-256 encryption.
HIPAA-Aligned Practices
Our data handling practices are aligned with HIPAA guidelines for the protection of health information.
Access Controls
Strict role-based access controls ensure only authorised personnel can access sensitive data.
While we take every precaution to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.
5. Your Rights
You have the following rights regarding your personal data held by MyHospitalBooking.com:
- Right to Access: You may request a copy of all personal data we hold about you at any time.
- Right to Correction: You can update or correct inaccurate personal information through your account settings or by contacting us.
- Right to Deletion: You may request the deletion of your account and associated personal data, subject to legal retention requirements.
- Right to Portability: You can request your data in a structured, machine-readable format for transfer to another service.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
7. Children's Privacy
MyHospitalBooking.com does not knowingly collect personal information from individuals under the age of 18 without verifiable parental or guardian consent. Our platform is intended for use by adults.
If a parent or guardian wishes to book healthcare services on behalf of a minor, they must do so using their own account and provide explicit consent for the minor's information to be processed.
If we become aware that we have inadvertently collected personal data from a child under 18 without appropriate consent, we will take immediate steps to delete that information. Please contact us at [email protected] if you believe this has occurred.
8. Contact for Privacy Concerns
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to our dedicated Privacy Team: