Cancellation Policy
Last updated:
This policy should be reviewed by qualified legal professionals before production use.
1. General Cancellation Policy
Cancellation eligibility depends on the service type, provider policy, and time remaining before the scheduled service.
2. Doctor Appointments
Appointments may be cancelled or rescheduled before the provider’s stated cancellation window. Refund eligibility is subject to the applicable provider policy.
3. Hospital Bookings
Hospital booking cancellations are subject to the hospital’s cancellation window and refund eligibility terms.
4. Lab Tests
Lab test cancellations should be requested before sample collection or the laboratory’s stated cancellation window. Refund eligibility may vary.
5. Home Healthcare Services
Home healthcare services may be cancelled before the scheduled visit, subject to the provider’s cancellation window and refund eligibility.
6. Ambulance Services
Emergency ambulance bookings cannot be cancelled once dispatched.
7. Telemedicine
Telemedicine bookings may be cancelled before the scheduled consultation, subject to the provider’s stated cancellation window.
8. Pharmacy Orders
Prescription medicine orders cannot be cancelled once dispensed.
9. Refund Processing
Refunds are processed within 5–7 business days to the original payment method.
10. How to Cancel
Login to your account → My Appointments → Select booking → Cancel.
11. Contact for Cancellations
For cancellation support, contact [email protected].