Partner agreement
Hospital Partner Terms & Conditions
Last updated:
1. Eligibility
Only licensed hospitals and healthcare facilities with valid registration may list.
2. Registration Requirements
Hospitals must provide hospital registration details, NABH/JCI accreditation where applicable, and current contact details during registration.
3. Profile Accuracy
Hospitals are responsible for the accuracy of their listed services, departments and facilities.
4. Service Standards
Hospitals must maintain appropriate quality-of-care and patient-safety standards, and deliver services in accordance with applicable laws and professional requirements.
5. Fees and Payments
The commission structure is to be defined. Applicable billing, fee, and payment terms will be communicated through the platform or a separate agreement.
6. Patient Privacy
Hospitals must protect patient information and comply with the DPDP Act and other applicable privacy obligations.
7. Emergency Services
Hospitals must accurately represent the availability, scope, and capabilities of any emergency services listed on the platform.
8. Reviews and Ratings
Hospitals may not solicit fake reviews or otherwise manipulate ratings, feedback, or platform reputation systems.
9. Advertising Standards
Hospitals must not make false or misleading claims about services, facilities, outcomes, or clinical capabilities.
10. Suspension and Termination
We may suspend or remove a hospital or healthcare facility from the platform for inaccurate information, regulatory concerns, patient safety issues, breach of these terms, or other reasonable grounds.
11. Dispute Resolution
The parties should first attempt to resolve disputes through good-faith discussion. Further dispute resolution procedures may be communicated separately where required.
12. Governing Law
These terms are governed by the laws of India.
13. Contact
For questions about these terms, please contact us at [email protected].